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Q:I have sent multiple request to cancel travel insurance for my client and no reponse and the policy has not been cancelled yet. The client is very unhappy and bad mouthing the agent and the company. How to ensure that a cancellation request is properly processed? The email was sent 3 times to cancel@brokersnexus.com with no response!!

A:
The correct email is cancel@insubuy.com and even faster than sending an email you can log into your MyAccount and initiate the cancelation there.
https://dawninsurancegroup.brokersnexus.com/answers/visitors-health-insurance/i-have-sent-multiple-request-to-cancel-travel-insurance-for-my-client-and-no-44756/

Q:Hello, I have Visitors Care Platinum policy for my parents. If I book an appointment with a doctor to check my mother for a pain in her shoulder, do I need to do any pre certification for the doctor to avail the insurance benefits?

A:
We advised you call the phone number on the back of your ID card that way you can do the precertification yourself on behalf of the medical provider.
https://dawninsurancegroup.brokersnexus.com/answers/visitors-insurance-usa/hello-i-have-visitors-care-platinum-policy-for-my-parents-if-i-book-an-appointment-15948/

Q:Need information about enrollment and coverage.

A:
We are a broker that sell plans from multiple different companies. when you make a quote you will see a basic rundown of what the plan covers, and how to use the insurance. If you require further information feel free to contact us.
https://dawninsurancegroup.brokersnexus.com/answers/exchange-visitors-insurance/need-information-about-enrollment-and-coverage-50541/

Q:As i am sufferings from diabetes, then it covers in insurence

A:
We have plans that can cover an Acute onset of a Pre-existing condition, up to the maximum of the policy.
https://dawninsurancegroup.brokersnexus.com/answers/visitors-insurance-usa/as-i-am-sufferings-from-diabetes-then-it-covers-in-insurence-83529/

Q:covid coverage as part of my policy...where do I see this coverage on my United Health Insurance card

A:
The insurance card does not show what is covered before and after purchase you have access to the Certificate wording where you can see the full contract wording of the policy.
https://dawninsurancegroup.brokersnexus.com/answers/international-travel-medical-insurance/covid-coverage-as-part-of-my-policywhere-do-i-see-this-coverage-on-my-united-health-insurance-card-17367/

Q:Policy with acute condition

A:
When making a quote we offer a filter option to only show you plans with the acute onset benefit. If you can enter your information in this link we can quote you all of our available plans. VIsitor plans: /get-travel-insurance-quotes/?presection=visitorUSA
https://dawninsurancegroup.brokersnexus.com/answers/visitors-health-insurance/policy-with-acute-condition-45416/
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

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